Hotel Terral is awarded TripAdvisor's Certificate of Excellence

Posted: 05-Jul-16 12:56

Havana's newest Malecon-facing hotel, offering some of the best panoramic views over the sea has recently been the proud recipient of Travel Advisor's Certificate of Excellence 2016. Perfectly positioned on Havana's famous long seaside promenade, the boutique property has earned a reputation for superior, friendly service, unique character and refreshingly modern design.

Hotel Terral is awarded TripAdvisor's Certificate of Excellence

One of Havana’s newest boutique properties and the most unique given its small size and desirable location right across the street from the Malecon seawall, the Terral Hotel, has recently been awarded with TripAdvisor’s Certificate of Excellence, in recognition of the great quality of service provided as well as the level of facilities and comforts.

This latest recognition by TripAdvisor follows an array of positive reviews from past guests who have stayed at the hotel over the last 12 months and who have highly scored the quality of accommodation and service.

One of the secrets to the hotel’s success and one of its most enchanting qualities is Terral’s quaint size with only 14 rooms, giving a sense of added exclusivity and allowing for a more personalised service, that extends all the way from the barmen at the lobby bar to the waiters at the onsite restaurant and the maids servicing the rooms and ensuring everything remains spotlessly clean.

One of the things past travellers most often positively comment on is the generous breakfast with a wide variety of choice and orders cooked to perfection, an area where similar hotels in the city often score low.

In regards to the staff these are some of the comments from recent past guests posting their views on TripAdvisor:

“The staff were very helpful and attentive, with the reception staff speaking good English as well as their native Spanish.”

Another reviewer said:

“Boris the bar man made the best mojitos in Havana and let me assure you I tasted a lot. (…) The staff are professional and very helpful.”

One of the most recent reviews (posted just two days ago) sees another pleased past guest happily reflecting on their stay at Terral with enthusiasm:

“We want to go back again! Vladimir, (Vlad) is the best concierge ever! Nothing is too much for him (…) The hotel has a lovely bar with great servers. The place is kept immaculately clean, and if you need anything at all, it is a phone call away.”

Most of the comments about Hotel Terral on TripAdvisor also place a big emphasis on the size of the rooms and the amazing views to be enjoyed from every single one of them, as all 14 of them look out to the sea.

“The hotel room was spacious and modern with our bed facing the balcony with sea view on the Malecon (what a start to the mornings). The view from the balcony along the Malecon is amazing. You can also hear the cannon (shot) at 9pm every evening …"

With sleek, modern design featuring sea motifs that blend in with the striking views and the ample balconies that boast sweeping views across the sea and all along the busy, much-trodden seawall promenade, guests at Terral can enjoy a spot of people-watching from the comfort of their rooms pr sit back to enjoy the most spectacular sunrises and sunsets without having to step outside. It’s no wonder it’s been certified as excellent; all past travellers seem to agree on that!

And it's not the only Cuban hotel in Havana to have been awarded this prestiged recognition as of late. Just last month, the five-star Palacio del Marques de San Felipe y Santiago de Bejucal hotel also received TripAdvisor's Certificate of Excellence. All these positive reviews might change the ranking of Cuba's best hotels by bringing new accomodation into the list.


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