JetBlue opens new ticket and airport offices in Havana

Posted: 09-Sep-17 10:06

After recently launching commercial flights between Cuba and the US, JetBlue continues to expand its business in the Caribbean island with the opening of its City Ticket Office and Airport Ticket Office in Havana. The New York-based airline wishes to provide Cuban customers with their trademark friendly and personalised.

JetBlue opens new ticket and airport offices in Havana

In an attempt to improve and broaden their services to the island, JetBlue Airways recently opened new ticket offices in Havana. The New York-based airline, renowned for its efficient service and low-cost flights, was the very first American carrier to establish commercial flights between Cuba and the US after more than 50 years. In addition to providing customers with friendly in-person interactions the company is known for, the new offices accentuate the strong and flourishing relationship between the carrier and Cuban travel authorities.

The recent inauguration of JetBlue’s City Ticket Office coincides with the one-year anniversary of its first commercial flight to Cuba, which took place last year on 31st August. Various Cuban officials, airport leadership, JetBlue crew members and company CEO Robin Hayes attended the ribbon-cutting ceremony to celebrate the opening of the office in Cuba.

When speaking of the airline’s enthusiasm and hope in this new initiative, Hayes stated:

“The openings of these offices allows us to offer a truly personalized experience for our Cuban customers with face-to-face interactions when arranging JetBlue travel. As we begin our second year of commercial service in Havana – one of the Caribbean’s most important markets – we are now positioned to introduce our low fares and award-winning service to even more travelers in Cuba’s capital.”

Set within a large building that houses other travel agencies, JetBlue’s City Ticket Office is centrally located in Havana’s much-trodden Vedado neighbourhood, making it easier for local customers to access. The accompanying Airport Ticket Office is located across from JetBlue’s check-in counters at Terminal 3 in Havana’s Jose Marti International Airport. Clients will be able to book tickets at the lowest available fare, change existing reservations, select seats and request ancillary services at both locations.

According to the company, City and Airport Ticket Offices are the preferred way for customers to make their reservations in many Caribbean and Latin American markets. This is especially true for Cuba given the still scarce Internet access, which makes it quite difficult for locals to book flights online. Amongst the list of perks and services JetBlue offers within its flights are spacious legroom in coach and complimentary and unlimited name-brand snacks and soft drinks. Select flights also feature free Fly-Fi, the fastest broadband internet in the sky; free, live DIRECTV programming and 100 channels of SiriusXM radio in every seatback. Moreover, JetBlue offers travellers economic baggage allowances, with the ability to check up to a total of three bags or boxes, each up to 99 lbs. and up to 80 linear inches (length + width +height).

Before launching commercial flights in 2016, JetBlue had provided charter service to the island for five years. During the first year of regular commercial service, the airline has carried more than 390,000 passengers and operated nearly 2,000 flights between the two nations. At present, the company operates daily flights between Havana and New York’s John F. Kennedy International Airport (JFK), Fort Lauderdale-Hollywood International Airport (FLL) and Orlando International Airport (MCO), as well as other Cuban cities, including Santa Clara, Camaguey and Holguin.  

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